The West Coast

Contact

West Coast Plumbing - Contact

Get in
Touch.

We work exclusively with insurance-referred clients across the West Coast of the Western Cape. If your geyser has failed or you have a plumbing emergency covered by your home insurer, we're here to help - fast, compliant, and fully documented.

Contact Details

Phone / WhatsApp
+27 82 342 6723
Email
info@thewestcoast.co.za
Service Area
West Coast, Western Cape
South Africa
Yzerfontein · Langebaan · Velddrif · Hopefield · Moorreesburg & surrounds
Operating Hours
Mon-Fri: 07:00-17:00
Sat: 08:00-13:00
Emergency response available for active insurance claims

How to log a claim

Contact your home insurer first to log the geyser claim. Ask them to refer the work to The West Coast. Once we receive the referral, we'll contact you directly to schedule an assessment at a time that suits you.

How It Works

01
Contact Your Insurer
Log the geyser failure or plumbing damage with your home insurer. They will assess your policy coverage and, if approved, issue a referral directly to us. Do not attempt repairs before your insurer authorises the work - this protects your claim.
02
We Receive the Referral
Once your insurer refers the job to The West Coast Plumbing, we contact you within 48 hours to confirm details and schedule a site visit. We work directly with your insurer's assessor or loss adjuster throughout the process.
03
On-Site Assessment
Our PIRB-registered plumber visits the property, assesses the fault, photographs the damage, and prepares a detailed written report and quote in the format your insurer requires. No guesswork - just accurate, documented findings.
04
Approved Installation
Once the insurer approves the quote, we schedule the replacement or repair work. All installations comply with SANS 10254 standards. On completion, we issue a Certificate of Compliance and a full photographic record for your insurer's file.
48h
Response time
PIRB
Registered plumbers
100%
Insurance referred
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